This course focuses on general troubleshooting when working with PCs, including the common tools used for troubleshooting, how to troubleshoot networks, and how to troubleshoot security-related issues. This course also deals with troubleshooting common hardware and software problems when working with video, laptops, and printers. This course prepares the learner for CompTIA A+ exam 220-802.

Target Audience
Computer technicians who have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Expected Duration (hours)

Lesson ObjectivesCompTIA A+ 220-802: General Troubleshooting

  • recognize how to troubleshoot Windows issues that occur after startup
  • recognize how to troubleshoot driver related issues
  • distinguish between blue screen errors and system lockup errors
  • specify the network troubleshooting approach that should be used in a given scenario
  • troubleshoot network and Internet connection issues
  • describe the options for dealing with malware
  • recognize the steps to take to clean an infected system
  • determine how to deal with specific system problems
  • troubleshoot network problems
  • propose solutions to deal with security issues
  • match each video issue with its probable cause
  • prepare a laptop for servicing
  • match the considerations involved in performing specific laptop maintenance tasks to the appropriate tasks
  • recognize how to isolate the source of a printer problem
  • describe how to troubleshoot printers
  • determine the source of display and printer issues
  • troubleshoot laptops

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