Skillsoft Mentors are available to help students with their studies for the ITIL Foundation exam. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.
* This asset is aligned to the ITIL 2011 Edition publications.
Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
Mentoring ITIL Foundation
- Service management as a practice
- The ITIL service lifecycle
- Generic concepts and definitions
- Key principles and models
- Technology and architecture