Mentoring ITIL Foundation

Skillsoft Mentors are available to help students with their studies for the ITIL Foundation exam. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

* This asset is aligned to the ITIL 2011 Edition publications.

Target Audience
Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.

Familiarity with the exam objectives listed below and skills and competencies being measured in the associated certification exam.

Expected Duration (hours)

Lesson Objectives

Mentoring ITIL Foundation


  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Processes
  • Functions
  • Roles
  • Technology and architecture

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